FAQ
Frequently Asked Questions (FAQ)
Are your watercolours Vegan?
All our Finest Professional Watercolours are Vegan friendly apart from Ivory Black due to the nature of the pigment.
Do you ship to the US?
Yes, we now ship to the US using the new Delivered Duties Paid (DDP) service via Royal Mail. This means all customs duties and taxes are collected at checkout, so there are no surprise fees on delivery.
Is your mica ethically sourced?
Yes, we only use Synthetic Mica pigments.
Do half pans contain more paint than pots?
This all depends on the specific gravity of each individual colour. As each pigment has a different density, there can be slightly more or less paint in a half pan compared to pots.
Pans or Tubes?
Pans are best for traveling, but tubes are best for when you want large amounts of colour quickly.
Are customs fees included for shipment to Europe?
No, we don't currently handle customs fees; they are taken care of by our shipping provider (usually Royal Mail). If you would like customs fees included, our Etsy shop includes customs fees. Please message us if you need any further help with this question.
Can I buy your products anywhere else?
Currently, you can buy our products online from our Official Website, Etsy, eBay & Amazon. Our products are also available from select physical stores, such as Patching's Art Shop. You can see a list of our trusted stockists on our Find a Retailer page.
Why do your paints have a Proposition 65 warning?
All Jackman's watercolours carry a Proposition 65 warning because they contain a trace amount of a preservative called DMDMH. This preservative is widely used in many everyday products (including cosmetics, toiletries, and household items) to prevent mould and spoilage.
DMDMH can release a very small amount of formaldehyde, which is the chemical listed under Proposition 65 as a potential cancer-causing agent.
California's Proposition 65 law requires a warning if a product contains even a very small amount of certain chemicals, regardless of exposure level. This does not mean the paint is unsafe — the preservative is present only in extremely low levels to keep your paints safe and long-lasting.
When used as intended, our watercolours are considered safe for artists. All Jackman's watercolours are also certified ASTM D4236 compliant, which means they have been independently reviewed for chronic health hazards and properly labelled for safe use in art.
You can learn more at p65warnings.ca.gov.