We strive to make the swatches and images on our site as close as possible to the actual paints. It's both fascinating and frustrating how different physical and digital color spaces are, particularly since all monitors and screens vary. Expect a little discrepancy between screen and paper. Please contact us with any questions.
Paint prices vary by the pigment in the tube/pot and the work involved in the paintmaking process. Some pigments are rare or difficult to create or extract from the earth, and thus more expensive. And some pigments take much longer to disperse, demand additional handling or disposal safety, or require more effort to complete.
By purchasing our paint, you agree to be a responsible adult and use the product on paper as intended. Paints should be handled with appropriate caution, only by people who are able to read, understand, and follow the safety precautions. Keep out of reach of children, pets, and those known to make bad decisions.
Do not ingest or aspirate paint or related dust or liquid.
Do not use paint as makeup or body paint.
Store paint in a safe location where it cannot be confused for food or cosmetics.
Take precautions to keep paint off of skin, eyes, mouths, etc. Do not hold your paintbrush in your lips. Do not have food or drink in your painting area; do not smoke in your painting area; do not otherwise do things while painting that bring your hands or other items up to your mouth and eyes. If you are straw-spattering or using a mouth atomizer, don't inhale, and avoid spray methods with paints that contain material advisements.
If eye or skin contact occurs, rinse with clean tap water immediately and completely. If irritation persists, seek medical attention.
Clean up thoroughly after each painting session.
Proper disposal will limit the environmental impact of paint. You can keep paint rinse water out of waterways by pouring it into a large bucket full of sand stored in sunlight, which traps pigments but allows the water to evaporate out. Used paper and cleanup materials can be stored separately until you have enough for drop-off or pick-up with your local recycling or disposal center.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: Jackman's Art Materials, 12 Gerrard Crescent Kegworth, Derby, DE742HQ, United Kingdom.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: Jackman's Art Materials, 12 Gerrard Crescent Kegworth, Derby, DE742HQ, United Kingdom
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.