Returns & Refunds
Returns & Refunds Policy
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
International Customs and Refused Deliveries
International orders may be subject to local import duties, taxes, and customs fees set by the destination country. These charges are the sole responsibility of the buyer. If a package is refused or uncollected due to unpaid customs fees and is returned to us, we will refund the cost of the products only. Original shipping costs are strictly non-refundable, and any return shipping or administrative fees charged by the courier to return the parcel will be deducted from the refund.
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at jackmansartmaterials@outlook.com.
Sale Items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at jackmansartmaterials@outlook.com and send your item to:
Jackman's Art Materials
12 Gerrard Crescent
Kegworth, Derby, DE742HQ
United Kingdom