Delivery to the USA — Duties Paid at Checkout (PDDP)

What we do and why it helps

We now send USA orders using Royal Mail’s PDDP (Postage, Duties & Delivered Paid) workflow. That means import duties, taxes and any applicable fees are calculated and charged during checkout so your customer receives the parcel without additional customs charges at delivery.

Benefits: better checkout transparency, faster customs processing, fewer failed deliveries and happier customers.

How it works — step by step

1. Checkout calculation: At checkout we estimate and collect the item price, shipping and the required USA duties/taxes.
2. Customs documentation: We create and submit electronic customs data (and the appropriate CN22/CN23 forms) on your behalf.
3. Royal Mail handling: Your parcel is handed to Royal Mail and transported to the USA with PDDP details attached.
4. Clearance & delivery: Because duties are paid, customs clearance is faster and the parcel is delivered without surprise import fees.

Typical delivery times & tracking

We use tracked international services. Delivery aims for tracked options are usually within a few business days but can vary by service and seasonal demand. All eligible parcels include end-to-end tracking — customers receive a tracking link after dispatch.

Customs, restrictions & important notes

• Allowed vs restricted items: Some items are restricted or prohibited for import into the USA. It’s your responsibility to confirm that your purchase complies with US import rules.
• Food, liquids, and speciality items: Certain foods or regulated goods may require additional paperwork (e.g. FDA requirements).
• Correct values and descriptions: We declare accurate item values and HS/tariff descriptions so customs decisions are based on correct data.
• Recipient contact: Including the recipient's email and phone at checkout helps carriers contact them if customs has questions.

Address & packaging tips

To avoid delays, ensure the US shipping address uses the full, correct format:

Recipient Name
Street Address
City, State ZIP
UNITED STATES OF AMERICA

Include a full 5-digit ZIP or ZIP+4 and a local phone number if possible.